Geek Squad Protection
What's included in my Plan?
When your product needs repairs, your manufacturer's warranty may not cover both parts and labour. But Geek Squad Protection covers you for both. Is your product beyond repair? No problem. If it can't be repaired, we'll replace it for you.
Coverage for both Parts and Labour
Geek Squad Protection provides coverage for parts and labour required to get your product up and running again. See sample of current Geek Squad Protection Terms and Conditions for specific coverage and exclusions.
Electronics Accessories Coverage
It's not just your main equipment that breaks down. Accessories can also experience issues over time. With Geek Squad Protection, you're covered for accessories and secondary devices that come with your original product, such as monitors, keyboards, mice, speakers, docking stations, and remote controls.
No Lemon Policy
With Geek Squad Protection, you're not stuck with a faulty product. If your product has required a major repair three times, and our technicians have determined that it needs a fourth repair, we'll replace it for you.
Power Surge Protection
Power surges can happen at any time, causing damage to your equipment. Most manufacturers' warranties don't cover power surges, but with Geek Squad Protection, you don't have to worry. You're covered if a power surge occurs.
Coverage is Transferable
If you’re selling your product or giving it as a gift, you can transfer your coverage to the new owner. Just click here to find out how to contact us. When you call, provide the name of the person you’re transferring the plan to. The transferee must then contact us and provide their address, email and phone number. The plan holder must have the original documentation to receive coverage.
We guarantee the quality of repair technicians' workmanship for 90 days.
24-7 English and French Support
If you have any questions or concerns, we're here to help you 24 hours a day, 7 days a week, 365 days a year. Just click here to find out how to contact our friendly Customer Service team and we'll assist you in any way we can.
When you're travelling, it is frustrating when your devices break down. Geek Squad Protection offers some International Coverage so you can rest easy knowing you're covered wherever you are.** For help when you're on the road, call 1-800-GEEKSQUAD (1-800-433-5778) within Canada and the United States or 1-613-634-4908 outside of Canada and the U.S. to receive information about how to make a claim.
On-site or In-store service
You're inconvenienced enough when your product breaks down. With Geek Squad Protection, we make the service process easy. You'll have convenient service options for many products.† Choose from on-site or in-store service, and we'll get your product back up and running fast.
If you have purchased a plan that provides in-home service, we’ll send a specialized product technician directly to your home. If your area doesn’t have an available in-home repair technician, you may qualify to use your own repair technician, or we will arrange for a courier to ship your product to and from the Service Centre. Please click here to find out how to contact our customer service to obtain authorization and to determine next steps.
For added convenience, we also offer in-store service. Simply bring your product into any store location, and our service technicians will take care of you.
You can take comfort knowing that we pay all costs associated with a covered claim. You won't pay any deductibles or incur any out-of-pocket costs or hidden fees.
HOW CAN I PURCHASE GEEK SQUAD PROTECTION?
With three convenient options for purchasing Geek Squad Protection, getting coverage for your products is quick and easy.
Adding coverage to online purchases is simple. When you're shopping online, you'll be offered the option to add Geek Squad Protection.
For qualifying in-store purchases, you can add Geek Squad Protection through your sales associate, or at checkout.
Up to 30 days after purchase
Didn't purchase coverage when you bought your product? No problem. Just visit any store location within 30 days of purchase and we'll be happy to add Geek Squad Protection to your product.
*Please refer to your Geek Squad Protection Terms and Conditions for detailed terms, conditions, limitations, and exclusions. Please refer to the manufacturer’s warranty (in Quebec, the Legal Warranty) for a manufacturer's coverage.
**International coverage is on a limited basis. Please check your Geek Squad Protection Terms and Conditions.
†The type of coverage that comes with your plan will be visible on your receipt as you purchase it.